1.Introduction

Welcome to conradmaldives.reservationsandsales.com (the "Website"). This Website is operated by Maldives Sales and Reservations Agent Pvt Ltd ("we," "us," or "our").

We are committed to protecting your personal data, being transparent about how it is used, and ensuring your rights are respected. This Privacy Policy explains:

• What personal data we collect
• How and why we use it
• With whom we may share it
• How long we retain it
• Your rights regarding your personal information

By using this Website or submitting an inquiry, you acknowledge that you have read and understood this Privacy Policy.

2.Who We Are (Data Controller)

The data controller responsible for your personal data collected through this Website is:

3.What Personal Data We Collect

• Contact Information: full name, email address, phone number.
• Travel Information: preferred travel dates, number of adults/children, villa preferences.
• Other Information: messages or requests submitted through forms.
• Technical Information: IP address, browser type, device details, pages visited, cookies and related technologies (see Section 11).

4.How We Collect Data

• Directly from you (inquiry forms, email communications).
• Automatically through cookies, server logs, analytics, and Google advertising tools.

5.How We Use Your Personal Data

Respond to Inquiries

Provide quotes, availability checks, and resort information for Conrad Maldives Rangali Island.

Legal basis: consent, legitimate interest, pre-contractual necessity.

Facilitate Bookings

Share information with Conrad Maldives Rangali Island or authorized wholesale partners for booking confirmation.

Legal basis: consent, contract performance.

Communicate with You

Send updates, confirmations, reminders, or clarification regarding your inquiry or booking.

Legal basis: consent, legitimate interest.

Improve & Secure the Website

Analyze website performance, enhance user experience, prevent fraud and misuse.

Legal basis: legitimate interest.

Advertising, Analytics & Measurement

We use Google Ads (AW-17756055963), Google Analytics, and similar tools to measure performance, understand user behavior, and improve advertising relevance. This may include conversion tracking, remarketing, and aggregated analytics.

Legal basis: For users in the EEA, UK and Switzerland, we rely on your consent for advertising and analytics cookies. For other regions, we may rely on our legitimate interest in promoting and improving our services.

6.Data Retention

• Inquiry data: retained for up to 24 months.
• Booking data: retained as required by law (e.g., tax and accounting).
• Earlier deletion is available on request.

7.Data Sharing & Disclosure

We may share your personal data with:

• Conrad Maldives Rangali Island or authorized wholesale partners (for booking purposes).
• IT, hosting, and analytics service providers who support our website.
• Google LLC, when you interact with ads, analytics, or measurement tools.
• Legal authorities, where disclosure is required by law.
• Business transfers (e.g., mergers or acquisitions), under confidentiality protections.

We do not sell personal data.

8.International Transfers

Your data may be processed in the Maldives and other regions (such as Singapore, the EU, the United States, or where our service providers operate).

Where required (especially for EEA/UK/Swiss users), we rely on:

• Standard Contractual Clauses (SCCs)
• Google's international data transfer safeguards
• Additional protective measures used by our processors

9.Data Security

We implement strong technical and organizational security measures, including:

• SSL encryption
• Access controls
• Secure servers
• Multi-factor authentication
• Ongoing monitoring

While no system is 100% secure, we take all reasonable steps to protect your data.

10.Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability
• File a complaint with a relevant authority

To exercise any of these rights, contact us at sales@reservationsandsales.com.

11.Cookies, Google Ads & Tracking Technologies

Our Website uses cookies and similar technologies for:

• Essential functionality
• Analytics and performance
• Advertising and measurement
• Preference storage

To learn more about how Google processes personal information from sites and apps that use its services, please visit Google's Business Data Responsibility site.

Google Ads (AW-17756055963), Analytics & Measurement

We use Google tools for advertising, conversion tracking, remarketing, and understanding website usage. Google may process technical data such as:

• IP address
• Device/browser type
• Pages viewed
• Referring URLs
• Interactions with ads
• Conversions (such as form submissions)

Google processes this data under the Google Ads Data Processing Terms, available at:
https://business.safety.google/adsprocessorterms/

Google Subprocessors

Google may engage subprocessors for advertising services. Their list is available at:
https://business.safety.google/adsprocessorterms/subprocessors/

Managing Cookies

Where required by law (for example in the EEA, UK, Switzerland), our cookie banner and consent platform will ask for your consent before setting non-essential cookies for advertising and analytics.

For Google Ads opt-outs: https://www.google.com/settings/ads

12.Children's Privacy

This Website is not intended for individuals under 18. If we become aware that we have collected data from a minor, we will delete it promptly.

13.Links to Third-Party Sites

Our Website may link to other sites. We are not responsible for the privacy practices of those websites.

14.Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated "Last Updated" date.

15.Contact Us